Drones: Making Claims Smarter, Not Harder

Mar 16, 2018 | Insights

Carol Evans, senior account manager with Cobbs Allen’s personal insurance division, has spent many hours of her more than 30 years in the insurance industry reporting and discussing claims with clients. However, she had never had a claim of her own—until recently, when she discovered hail damage to her roof. 

Shortly after reporting the claim, Carol met a Travelers claim adjuster at her home to have photos taken of the damage. Having walked through this process with her clients for years, Carol expected the adjuster to be equipped with a ladder to get on top of the roof, but he showed up with a drone instead.

Travelers is one of many insurance companies now using drones to survey and photograph roofs and other difficult to see areas. This eliminates the need for adjusters to climb on ladders and walk-in precarious places. Check out this video to see how Travelers is using this technology to promote safety and efficiency.

Not only is this a safer method for the adjusters, but it saves time for the home-owner, as well. For Carol, the whole process only took about 20 minutes!

Career Opportunities

Starting a career at Cobbs Allen means always being out front for our clients, our associates, and our communities. We strive for innovation, excellence, integrity, service, and respect, and we are looking for associates who share these values.

Interested in joining a fast-paced, growing team that recognizes and values your contributions? Email your resume to careers@cobbsallen.com so that we can match your experience and skill-set with our business needs.

Employee Benefits Compliance Consultant: The Employee Benefits Compliance Consultant will provide expertise and direction to the organization, clients and business partners, in the area of Employee Benefits information and compliance.

Executive Assistant: Responsible for handling a wide range of administrative and executive support related tasks. Individual must be well organized and flexible.

Director of Employee Benefits – Service & Strategy: Provide leadership and oversight to the Employee Benefits department in the areas of organizational strategy and client service.


Cobbs Allen is a national independent agency focused on risk management in niche practice groups. We deliver commercial insurance, employee benefits, personal insurance, and alternative risk financing services to our clients. Headquartered in Birmingham, AL, the firm is ranked in the top 100 of privately held brokerage firms and the top 100 of all U.S. brokerage firms.



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