Drones: Making Claims Smarter, Not Harder

Mar 16, 2018 | Insights

Carol Evans, senior account manager with Cobbs Allen’s personal insurance division, has spent many hours of her more than 30 years in the insurance industry reporting and discussing claims with clients. However, she had never had a claim of her own—until recently, when she discovered hail damage to her roof. 

Shortly after reporting the claim, Carol met a Travelers claim adjuster at her home to have photos taken of the damage. Having walked through this process with her clients for years, Carol expected the adjuster to be equipped with a ladder to get on top of the roof, but he showed up with a drone instead.

Travelers is one of many insurance companies now using drones to survey and photograph roofs and other difficult to see areas. This eliminates the need for adjusters to climb on ladders and walk-in precarious places. Check out this video to see how Travelers is using this technology to promote safety and efficiency.

Not only is this a safer method for the adjusters, but it saves time for the home-owner, as well. For Carol, the whole process only took about 20 minutes!


Cobbs Allen is a national independent agency focused on risk management in niche practice groups. We deliver commercial insurance, employee benefits, personal insurance, and alternative risk financing services to our clients. Headquartered in Birmingham, AL, the firm is ranked in the top 100 of privately held brokerage firms and the top 100 of all U.S. brokerage firms.



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